Selko Trades Agent (Urakka-agentti) · For HVAC, electrical and construction firms
Quote requests, service calls and invoices into the right hands.
The agent sorts the firm's inbox, routes each message to the right person and prepares the job card and the reply. You check and send.
From €69 / month, pilot €39 / month · Prices exclude VAT
A quote request does not wait in the inbox: it goes straight to the right person with a job card.
Monday, 8 am. 14 new emails.
A fictional example.
How you get started
We do
- We agree with you who in your office handles which messages.
- We set your email to forward the messages to the agent automatically. We do it with you on a call, or for you.
- We test with you that the messages arrive.
You do
- You accept the order.
- You tell us how you want customers to be answered.
- You set aside about 10 minutes.
Nothing else changes
- Your email address and your email program stay exactly the same.
- Nothing is installed.
- Staff need no training: they read the draft and press send.
- Nothing is ever sent without a person.
The agent is in use once the email forwarding has been tested together.
What the Trades Agent does
Sorts and routes
Quotes to sales, service calls to site management, invoice questions to the office.
Picks out the details for the job card
Address, job type, urgency and preferred time, ready for the site manager.
Writes the whole reply
The reply says what happens next. The visit time is a yellow spot for you.
What the Trades Agent looks like
Six messages from a fictional HVAC firm's inbox, as they appear in the app.
The agent writes the whole reply. If a spot needs your decision, it is marked yellow, and one click is often enough.
This is an example of a Monday morning's emails. The agent has sorted them, filled in the job cards and written the reply drafts.
Pick a message or a role.
Trades Agent · Halla Plumbing & Heating Ltd
Incoming message
Petri Holmala · Quote request: bathroom plumbing
Hi, we are renovating the bathroom (about 5 m2) of a terraced house at Peltotie 14 B 3, Ilmajoki. We would need a quote for the plumbing: new water pipes for the shower and the basin, a new floor drain and fitting the toilet. The demolition is done. The work could start in week 46. Photos attached. Regards, Petri Holmala, 050 xxx xx02 (fictional)
Attachments (names only, contents are not read): kph_1.jpg, kph_2.jpg, pohjakuva.pdf
What the agent found
- Site address
- Peltotie 14 B 3, Ilmajoki
- Job type
- Plumbing
- Customer type
- Household
- Photos attached
- Yes
- Preferred time
- The work could start in week 46
- Sender
- Petri Holmala
- Phone
- 050 xxx xx02 (fictional)
- To ask the customer
- Whether the apartment is owned or rented, and whether the housing company's permission has been obtained if needed
- The current material and condition of the water pipes
- The type and location of the floor drain (to be checked from the photos)
- Whether waterproofing and tiling are done by someone else
- Notes
- The site is in Ilmajoki, check whether it is within the service area
- Attachment contents have not been read, check the photos and the floor plan
- Preferred start in week 46, site management confirms the time
- Summary
- Petri Holmala asks for a quote for the plumbing of a terraced-house bathroom (about 5 m2): new water pipes for the shower and the basin, a new floor drain and fitting the toilet. The demolition is done, and the work could start in week 46. Two photos and a floor plan are attached.
Task
Quote: bathroom plumbing, Peltotie 14 B 3, Ilmajoki
Site management
The draft the agent wrote
In this example the buttons do not send or save anything.
This example was made with the real AI. The data is fictional: the people, companies and events are invented. The drafts are shown as the agent leaves them for a person to review. Company names, addresses and phone numbers were changed afterwards so that they do not resemble real ones.
How the Trades Agent works
1
A message arrives
Your email forwards it to the agent automatically.
2
The agent sorts and routes
The message gets a category and goes to the right person's queue.
3
Job card and reply are prepared
They wait for the right person in that person's own queue.
4
You send
You send the reply and export job cards to your own system.
Getting started: where the data comes from
- Your email forwards the quote and service messages to the agent automatically.
- You get the job cards as a file that opens in Excel.
- Nothing to install.
What the Trades Agent does not do
- Does not send email. Every reply leaves from your own mailbox.
- Writes no quote and invents no price or visit time. You fill those in a yellow spot.
- Takes no position on liability and promises no refund in a complaint.
- Does not read the contents of photos or attachments. It sees only their names.
Pricing
Priced monthly by message volume. The pilot is three months at a reduced price.
In every tier
- The full agent and automatic email forwarding
- Every message to the right person, and everyone sees only their own
- EU data storage, a stop button and a note about AI in every draft
- Support by email
Pilot
A three-month trial with no setup fee.
€39 / month
3 months · no setup fee · 5 slots
- The full product with the Basic tier's limits
- After 3 months the subscription continues on the Basic tier at €69 / month. If you want to stop, tell us in writing before the pilot ends.
- We ask for feedback and for permission to describe the build anonymously. The permission is voluntary.
The pilot's first month is invoiced only at the end of that month. If you give written notice to stop before the second month starts, the first month is not invoiced.
Basic
For a sole trader or a small firm.
€69 / month
€290 setup
- 200 messages / month
- 2 users
- Setup: one inbox and its queues. We agree with you who gets which messages, and we test the email forwarding.
Plus
For a firm with an office and several users.
€99 / month
€290 setup
- 600 messages / month
- 5 users
- Setup: one inbox and its queues. We agree with you who gets which messages, and we test the email forwarding.
AI usage is included up to the message limit. When the limit is reached, the agent stops handling new messages until the end of the month.
All pricesWork out whether the agent pays for itself
Pairs well with
Quote request to draft quote · from €1,900
The Trades Agent sorts the job requests, and the draft quote module prices the quote requests from your own price list.
Frequently asked
Does Trades Agent work with Admicom, Evelia or Ecom?
It works alongside them. You get the job cards as a file that opens in Excel, because no direct connection to that software exists.
Does Trades Agent write the quote?
No, but it answers the customer and asks for the missing details; you fill the visit time in a yellow spot. A draft quote from your own price list is a separate custom build.
What happens to an urgent fault report?
It moves to the top of the inbox. The reply draft tells the customer to call your on-call number, and 112 in an emergency.
Does the AI see our customers' data?
Yes, the message content and the attachment names. That is why the data processing agreement is accepted before use.
Does the message say an AI wrote it?
Yes, every draft ends with a line about the AI assistant, and it cannot be switched off. We are open about using AI even though a person checks and sends the message.
Where is the data?
Data is stored in the EU, in Stockholm. Each customer's data is kept apart from everyone else's.
Which AI reads the messages?
Claude, an AI (a language model) made by Anthropic. The message is processed on Anthropic's servers in the United States under EU-approved contract terms (standard contractual clauses).
Are our messages used to train the AI?
No. Anthropic does not train its AI on your messages and deletes them by default within 30 days.
Do we need a data processing agreement?
Yes: the law calls you the controller and us the processor, and the agreement sets what we may do. You accept it with the order, before a single real message is processed.
Can the agent be stopped?
Yes, with one button in the settings. Messages are stored meanwhile, and the app shows who did what and when.
What if the draft is poor?
You see every draft before it is sent, so an error stays in the draft. You can edit the guidelines and process the message again.
How is the pilot invoiced, and can we stop it?
The pilot's first month is invoiced only at the end of that month. If you give written notice to stop before the second month starts, the first month is not invoiced.
What do you ask of a pilot firm?
We ask for feedback and for permission to describe the build anonymously. The permission is voluntary.
Apply for a pilot slot
Tell us what work you do and how many people the firm has. We usually reply within three working days.
The other agents
- Selko Receipt Agent for accounting firms
- Selko Resident Agent for property managers
We store your details in the EU and use them only to reply to you. More in our privacy policy.